A new Lenovo and Intel commissioned study, “Empower Your Employees with the Right Technology,” conducted by Forrester Consulting, has found that the impact of technology in improving the employee experience (EX), or an employee’s full journey in an organisation, is much more than anticipated — highlighting opportunities for organisations’ IT decision makers (ITDMs) in today’s remote and hybrid work environment.
The key insight points out that while companies on average see a 5x return on investment in the EX driven by increased productivity, organisational agility and customer satisfaction, ITDMs and employees disagree on technology priorities. While ITDMs are prioritising strategic IT integration, software and service needs, employees are more focused on their fundamental daily technology experience, says the study.
As per the study, with organisations now shifting their focus toward remote and hybrid work, ITDMs are upgrading devices, software and services as part of EX initiatives to improve team engagement and satisfaction. Based on the research findings, this has led to more tech spending. IT leaders are reporting a 5x return (USD $1 spent on these programs yields USD $5 of increased staff productivity, organizational agility and customer satisfaction), with many expecting to increase their investment by nearly 25 percent in two years.
Yet, as per the study, employees still report that they’re frustrated with their PC hardware and software experience. The study claims that fifty (50) percent of respondents say their PC devices are out of date or insufficient (e.g. not fast enough, reliable enough or powerful enough) while forty-six (46) percent note their software frequently malfunctions and disrupts their work. Only 33 percent are extremely satisfied with the current laptop provided by the company and only 30 percent said their laptops or desktop work well for cross-collaboration.
The study further adds that while 84 percent of ITDMs believe employees can easily switch to a different PC device if their current one needs to be replaced, only half of employees agree that’s an available solution. Ultimately, both ITDMs and employees agree that refresh cycles can be improved and better aligned. In addition, ITDMs believe the integration of hardware and software will impact EX the most, whereas employees simply want devices that work consistently, says the study.